My Location
Dili
Timor-Leste
Senior ICT Specialist
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Experienced ICT professional with over 20 years of expertise in ICT leadership, digital transformation, enterprise infrastructure, cloud services, cybersecurity, information systems, and technology advisory services across government institutions, international development organizations, donor-funded programs, and private sector environments in Timor-Leste.
Zé Viana
Senior ICT Consultant
Get to Know Me
Leading ICT Solutions and Digital Transformation Initiatives
I am a Senior ICT Specialist with over 20 years of experience supporting government institutions, international development organizations, and private sector environments in Timor-Leste.
My expertise covers ICT strategy, digital transformation, infrastructure and network management, cloud services, Microsoft 365, cybersecurity, enterprise systems, and ICT service delivery. I have delivered and supported technology initiatives that improve operational efficiency, collaboration, and digital service delivery.
Throughout my career, I have worked with government programs, donor-funded initiatives, and international organizations, providing ICT leadership, technical solutions, and strategic technology recommendations.
Specialization
ICT Leadership & Digital Transformation
Experience Level
20+ Years ICT Experience
Education
Computer Engineering, STEKOM
Core Skills
Infrastructure, Cloud, Cybersecurity
Years ICT Experience
Organizations Supported
ICT Solutions Delivered
Digital Transformation Initiatives
Core Competencies
Comprehensive ICT expertise developed through more than 20 years of experience in ICT leadership, infrastructure management, digital transformation, enterprise systems, cybersecurity, and technology operations across government and international development environments.
ICT Leadership & Management
ICT Strategy & Governance
90%Developing ICT strategies, governance frameworks, policies, and technology roadmaps.
Digital Transformation
90%Leading digital modernization initiatives and improving technology-enabled services.
ICT Project & Vendor Management
85%Managing ICT procurement, vendors, contracts, and technology implementation activities.
Technical Expertise
Network, Infrastructure & Networks
90%Enterprise networks, servers, connectivity, and ICT infrastructure.
Cloud & Microsoft 365
85%Microsoft 365 administration, cloud services, collaboration, and identity management.
Cybersecurity & Business Continuity
85%Security controls, risk management, backup, and disaster recovery.
Professional Experience
Over 20 years of ICT leadership experience delivering digital transformation, infrastructure management, enterprise systems, cybersecurity, and technology advisory services across government institutions, international development organizations, and private sector environments.
Professional Summary
Senior ICT Specialist with over 20 years of experience delivering ICT strategy, digital transformation, enterprise infrastructure, cloud services, cybersecurity, and information systems across government institutions, international development organizations, and donor-funded programs. Experienced in leading technology modernization, strengthening ICT governance, improving operational efficiency, and delivering sustainable digital solutions.
Education
Bachelor of Science in Computer Engineering (BSCE)
2001 - 2005
STEKOM, Semarang. Indonesia
Specialized in systems design, network infrastructure, and cyber security integration.
Certifications
Microsoft Certified IT Professional - MCITP
2013
Microsoft Certified Technology Specialist - MCTS
2014
Technical Skills
ICT Strategy & Digital Transformation
90%
IT Infrastructure & Network Management
90%
Cloud & Microsoft 365
85%
Cybersecurity & Information Security
85%
Enterprise Systems Management
85%
Web & Digital Solutions
80%
ICT Project Management
85%
Technical Support & IT Operations
90%
Professional Experience
ICT Consulting
2026 - Present
Digital Infrastructure & Technology Advisory
- Providing executive advisory services in digital infrastructure, enterprise operations, ICT governance, cybersecurity, operational resilience, procurement governance, and institutional strengthening initiatives.
IT Manager
2024 - 2026
Millennium Challenge Account Timor-Leste (MCA-TL), MCC Project
- Led ICT operations supporting a nationally significant compact funded by the Millennium Challenge Corporation. Managed cloud platforms, cybersecurity, network infrastructure, ICT governance, business continuity, and enterprise systems.
ICT & Asset Manager
2017 - 2024
Partnership for Human Development (PHD), DFAT
- Managed ICT operations, cloud services, asset management, infrastructure systems, service delivery, cybersecurity, and ICT governance supporting development programs funded by DFAT.
National ICT Adviser
2016 - 2017
Partnership for Human Development (PHD), DFAT
- Led ICT infrastructure establishment, governance frameworks, and technology advisory services during program startup.
National Information System Adviser
2015 - 2016
BESIK Program, DFAT
- Provided advisory support on ICT strategy, information systems development, and digital solutions supporting the Ministry of Public Works.
IT Manager
2013 - 2015
Institute of Petroleum & Geology (IPG)
- Led infrastructure development, ICT procurement, disaster recovery planning, and enterprise systems management.
Head of MIS ICT Technical Working Group
2011 - 2013
Ministry of Social Solidarity, Word Bank Project
- Provided technical leadership for the SIGAS national management information system supporting social protection programs funded by the World Bank.
Senior ICT Officer
2008 - 2011
Ministry of Social Solidarity
- Managed Microsoft Exchange, IIS web servers, network infrastructure, and enterprise ICT support services.
ICT Solutions Architect
2008 - 2008
ZEDITECH Timor-Leste
- Designed and implemented technology solutions for government institutions, NGOs, and international organizations.
IT Officer
2005 - 2008
Air Navigation Administration of Timor-Leste
- Supported airport ICT infrastructure, network systems, hardware maintenance, and operational technology services.
IT Assistant
1999 - 2001
United Nations Transitional Administration in East Timor (UNTAET)
- Provided frontline technical support, troubleshooting, and user assistance services.
Key Achievements
Selected accomplishments demonstrating ICT leadership, infrastructure management, cybersecurity, digital transformation, enterprise systems, and technology advisory expertise developed through more than 20 years of professional experience across government and international development organizations.
Development Programs
ICT Infrastructure
Cybersecurity
ICT Governance
Digital Solutions
Capacity Building
Development Programs
Throughout my career, I have supported nationally significant programs and institutions funded by international development partners, including the Millennium Challenge Corporation (MCC), the Australian Government through DFAT, the World Bank, and the United Nations. These roles involved providing ICT leadership, technology advisory services, infrastructure management, and digital solutions that supported strategic objectives and operational requirements.
Working within complex and multi-stakeholder environments, I collaborated with government agencies, development partners, consultants, and implementation teams to ensure technology investments effectively supported program outcomes. My responsibilities ranged from strategic planning and governance to infrastructure operations and user support.
Through these engagements, I contributed to strengthening institutional capacity, improving information management practices, enhancing operational efficiency, and enabling technology-driven service delivery. This experience has provided a strong understanding of the unique challenges and opportunities within government and international development environments.
ICT Infrastructure
Led the planning, implementation, and management of secure ICT infrastructure supporting organizational operations across multiple institutions and development programs. Responsibilities included enterprise networking, server administration, internet connectivity, hardware lifecycle management, and infrastructure modernization initiatives.
Managed Microsoft 365 environments, enterprise systems, and technology platforms designed to improve collaboration, productivity, and operational efficiency. Ensured technology services remained reliable, secure, and aligned with organizational needs while supporting both office-based and remote operations.
By implementing sustainable infrastructure solutions and operational standards, organizations benefited from improved system availability, enhanced user experience, stronger resilience, and greater confidence in the reliability of critical ICT services.
Cybersecurity
Implemented cybersecurity controls and operational practices designed to protect organizational information assets, systems, and digital services. This included security policies, access management, backup solutions, endpoint protection, risk mitigation measures, and user awareness initiatives.
Supported the development and implementation of disaster recovery and business continuity strategies to ensure organizational resilience and preparedness for operational disruptions. These measures helped reduce technology-related risks while maintaining the availability of critical services and information.
Through continuous improvement of security practices and governance frameworks, organizations strengthened their security posture, improved compliance, and enhanced their ability to respond effectively to emerging cybersecurity challenges.
ICT Governance
Provided leadership and advisory support in ICT strategy development, governance frameworks, technology planning, procurement processes, and operational policies. Worked closely with management teams and stakeholders to align technology investments with organizational priorities and long-term objectives.
Contributed to the establishment of standards, procedures, and governance mechanisms that improved accountability, decision-making, and the effective management of ICT resources. Supported procurement activities through technical evaluations, requirements development, and vendor engagement processes.
These initiatives enabled organizations to make informed technology decisions, improve resource utilization, strengthen governance practices, and maximize the value of their technology investments while maintaining operational sustainability.
Digital Solutions
Supported the design, implementation, and management of enterprise systems, information management solutions, websites, and digital platforms that enhanced organizational effectiveness and service delivery. These initiatives helped improve access to information, collaboration, and operational performance.
Worked with stakeholders to identify business requirements and implement technology solutions that addressed operational challenges and supported organizational objectives. Solutions ranged from web-based platforms and information systems to collaboration and productivity tools.
By leveraging digital technologies and modern business applications, organizations were able to streamline processes, improve efficiency, reduce manual workloads, and provide more responsive services to internal and external stakeholders.
Capacity Building
Provided technical leadership, mentoring, coaching, and knowledge-sharing initiatives aimed at strengthening organizational capability and supporting the effective use of technology. Worked closely with staff, management teams, and stakeholders to build confidence and competence in ICT systems and processes.
Developed user guidance materials, delivered training sessions, and provided ongoing support to ensure technology solutions were effectively adopted and utilized. These efforts helped organizations maximize the value of their technology investments and improve overall user experience..
Through a strong focus on knowledge transfer and continuous improvement, I contributed to building sustainable ICT capability, strengthening institutional resilience, and fostering a culture of innovation, collaboration, and professional growth.
Areas of Expertise
Over 20 years of experience delivering ICT leadership, digital transformation, infrastructure management, cybersecurity, enterprise systems, and technology advisory services across government institutions, international development organizations, donor-funded programs, and private sector environments.
Key Areas of
ICT Expertise
Explore my ICT expertise, insights, and practical knowledge in digital transformation, infrastructure, cybersecurity, cloud systems, and enterprise technology solutions.
Explore ICT InsightsICT Strategy & Digital Transformation
Supporting organizations through ICT strategy development, technology modernization, digital transformation initiatives, governance improvement, and the adoption of sustainable digital solutions.
Infrastructure & Network Management
Designing, implementing, and managing secure ICT infrastructure, enterprise networks, servers, internet connectivity, and technology environments to ensure reliable and efficient operations.
Cloud & Enterprise Systems
Administration and support of Microsoft 365, cloud platforms, identity management, enterprise applications, and collaboration solutions
Cybersecurity & Business Continuity
Implementing cybersecurity controls, information protection, backup solutions, disaster recovery, and business continuity practices.
Web & Digital Solutions
Development and management of websites, web applications, and digital platforms that improve communication and accessibility.
IT Support & ICT Consulting
Providing technical leadership, user support, ICT operations, solution advisory, procurement support, and technology recommendations.
Contact
Let's connect and discuss how technology can support your goals.
Contact Info
I am available for ICT consulting, project assignments, and senior technology leadership opportunities. I welcome the opportunity to discuss how my experience in digital transformation, infrastructure, cloud, cybersecurity, and ICT governance can support your organization's objectives.
Phone Number
+670.77244442
Email Address
ze@zviana.com
Get In Touch
Thank you for visiting my website. If you have a project, need ICT advice, or would like to discuss how technology can support your organization, please get in touch. I look forward to hearing from you.